Once you place your order, it generally ships within 1-2 business days. The order processing time does not include shipping transit time.
Once your U.S. order ships, please allow a shipping transit time of 3-5 business days for it to arrive. If you select express shipping (2-day or overnight), your order will arrive sooner, but order processing time must still be factored in your shipping decision. If you need your order quickly, please contact Customer Service at 518.557.7423518.557.7423 to see what options may be available.
We offer shipping to all US locations. Shipments leave our location in upstate New York usually within 1-2 business days of receipt of paid order. Time in transit varies based on your location. View the UPS.com Time in Transit Map
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U.S. Military Addresses
We offer shipping to all US Military addresses. Do not choose International Mail Services. Shipments leave our location in upstate New York usually within 1 business day of receipt of paid order. High holiday volumes may require more processing time. Time in transit varies based on your location.
Shipping to Locations outside the U.S..
If you do not see your location available as a shipping option, please contact Customer Service at 315.285.5063518-557-7423 or email at firstname.lastname@example.org. In most cases, we will be able to update our system for your location within 24 hours.
All international shipments are shipped via US Postal Service, either 1st Class International, Priority International or Flat Rate International Envelope (for Label Only orders). Most shipments, because of their weight, do not qualify to be shipped Standard International. If you choose Standard International and your shipment does not qualify, you will see a message indicating that you must choose Priority International.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
If the US Post Office returns any package to us because they are unable to deliver any package to the address provided on the order form, or the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. boxes, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), the customer will be responsible for any additional postage to reship the item. If UPS is unable to deliver any package (for the same reasons listed above), UPS will make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed to you for an address correction