Shipping
 

With the publication of our newly updated website, you will see that, at this time, only shipments to the following countries are enabled. We will be adding more shipping destinations soon. If, however, you would like to place an order, please Contact Us and we will enable your required shipment location.

 

Liechtenstein

Luxemborg

Malta

Montenegro

Norway

Portugal

San Marino

Serbia

Slovak Republic

Slovenia

Spain

Sweden

Switzerland

Vatican City

Countries Currently Enabled for Shipping

Andorra

Austria

Belgium

Canada

Denmark

Faroe Islands

Finland

Gibraltar

Greece

Greenland

Iceland

Ireland

Italy

Kosovo


Canadian Flag.jpg

Shipping to Canada

Shipping to Canada is provided by U.S. International Mail services and UPS. UPS option will appear only if UPS provides service to your province/territory. 1st Class Mail is available for packages weighing no more than 4 lbs. Orders weighing more than 4 lbs will display 1st Class Mail at a price of $99.00

UPS vs. POSTAL SERVICE—UPS may be your cheapest option!!!

Canadian customers are responsible for all applicable Sales Taxes and Duties charged by the Canadian Government. No getting around that!

International Mail: At the time of delivery, you will be charged applicable Sales Taxes & Duties. No more than that. But the delivery rate can be much higher than UPS.

UPS: Many Canadians are aware of UPS fees charged at the time of delivery fees and avoid shipping by UPS. But selecting Expedited Shipping could save you money. Orders over $20, shipped via UPS Standard will incur more trans-border charges than shipments shipped via UPS Expedited.

REAL LIFE EXAMPLE

In May 2019, Jillian K. of Saskatoon placed an order that totaled $201.75 US including UPS Expedited shipping of $43.35. Below you can see a Checkout Page for an item of the same value (within $6) and the same shipping weight—a Checkout Page almost identical to Jillian’s. Note the price of shipping via Priority International Mail.

Sample Checkout.jpg

Now here are the actual charges Jillian was charged when her spice rack arrived on her doorstep 5 days after it shipped.

Jillian was kind enough to provide a copy so everyone can see how much she paid.

Jillian was kind enough to provide a copy so everyone can see how much she paid.

If you ignore the Government charges for Taxes and Duties, because you will pay those no matter which shipping service you select, you will see that Jillian paid UPS only $10.50. If you refer to the chart below which is obtained from the UPS site on July 15, you will see that Jilllian would have paid an additional $58.95 had she selected UPS Standard.

So use the chart below (from the UPS site) to see how much you might be able to save by choosing UPS Expedited shipping.

Rates for Customs Clearance into Canada: UPS

Entry Preparation Fees

UPS offers free+* routine customs clearance of UPS Worldwide Express Plus™, UPS Worldwide Express™,

UPS Worldwide Express Freight™, UPS Worldwide Express Saver®, and UPS Worldwide Expedited™.

Use the chart below to calculate the customs brokerage fee for your inbound shipments.

Note: Rates do not include applicable duties or taxes. Rates may change but are valid as of July 15, 2019. Additional charges may apply for highly complex customs clearance procedures.

Check current fees and related notes at https://www.ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page


For shipment arriving via UPS Expedited®

Free+

Free+

Free+

Free+

Free+

Free+

Free+

Free+

Free+

Free+

Free+

Free+

Free+

Value for Duty (CAD)

$0.00 to $20.00

$20.01 to $40.00

$40.01 to $60.00

$60.01 to $100.00

$100.01 to $150.00

$150.01 to $200.00

$200.01 to $350.00

$350.01 to $500.00

$500.01 to $750.00

$750.01 to $1,000.00

$1,000.01 to $1,600.00

$1,600.01 to $2,500.00

Each add’l $1,000

For shipment arriving via UPS Standard®

$ -

$7.00

$16.75

$19.95

$26.60

$30.40

$53.00

$58.95

$70.20

$79.30

$93.65

$106.50

$7.35


Bond Fees

Customers are responsible for payment of duties and taxes. (Note: This is what Jillian paid) When funds are not provided in advance by the customer, and UPS must post a bond to allow UPS shipments to be released in advance of payment to the Canada Border Services Agency (CBSA), a fee of 2.7 percent (minimum $6.00 on UPS Standard®; minimum $10 on UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Freight Midday, UPS Worldwide Express Saver and UPS Worldwide Expedited) of the amount advanced by UPS will be charged. To avoid bond fees, call 1-800-PICK-UPS and ask about our Prepayment or Electronic Funds Transfer (EFT) plans.


RETURNS + EXCHANGES

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: Flexible Magnetic material where adhesive backing paper has been removed.

To complete your return, we require a receipt or proof of purchase or other information that allows us to locate your original order.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@custommagneticspicerack.com.

Final Sale items (if applicable)

Unfortunately Final Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@custommagneticspicerack.com and send your item to: 42832 State Route 12, Alexandria Bay, NY, 13607, United States.

Gifts or Third Party Recipients

If the item was marked as a gift or shipped to a third party when purchased, and you, as third party return the item, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver (purchaser) had the order shipped to themselves to give to you later, we will send a refund to the purchaser and he will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 42832 State Route 12, Alexandria Bay, NY, 13607, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Fast Processing Time

All orders are usually shipped the next business day after you’ve placed your order. This could be delayed if we have questions about your order. Please check your email for any questions, we might have about your order, if you do not receive a shipping confirmation by the end of the business day following your order.

We ship via UPS and USPS Priority (and 1st Class for orders weighing less than 1 lb.). If you choose UPS, please be sure that your shipping address is not a P.O. Box. If your order weighs more than 1 lb. you will see a USPS 1st Class option of $99.99.